Documented BCP Plan

• Call trees

• Scenario playbook

• Disaster recovery plans

• Testing schedule

Risk Heat Map

• Assess all risks to business continuity along spectrum of impact & probability

• Risk mitigation plan

Crisis Management

• Documented & tested action plan for crisis management

• Different protocols based on severity level & client impact

• Integrated plan across Business, Communications, Tech & Legal Teams

• Preventative Action Plans and Lessons Learned