Greg LipperOct 28, 20206 minHow to Improve Employee Engagement and Team Performance When Everyone is RemoteArticle #3 in a series. Since mid-March, a revolution has unfolded in the workplace, with millions of jobs moving from the office to the...
Greg LipperOct 6, 20206 minMeasuring the Productivity of Remote Employees Article #2 in a series. In 2020 a revolution has unfolded in the workplace, with millions of jobs moving from the office to the home. ...
Greg LipperSep 23, 20205 minThe Pandemic’s Impact on the Future of Remote WorkArticle #1 in a series Since mid-March, a revolution has unfolded in the workplace. Millions of jobs in customer service, back-office...
Greg LipperAug 15, 20202 minWhat Customers Want Most: ConsistencyIt has been ingrained in many managers that customers want high levels of accuracy and fast turnaround times from their service...