Customer Service

Best Practices

• Improve service levels & customer experience

• Assess competencies

• Customer service training

• Change management: Prepare the organization for the impact of change

• Governance & dashboards

Client Segmentation

• Client profitability and value analysis

• Client segmentation model

• Align different service offerings & pricing packages with different client segments

Technology Enablers

​Optimized technology solutions

• Salesforce & other CRM tools

• Contract Lifecycle Mgmt (CLM)

• Configure Price Quote (CPQ)

• CX Products (NPS, CSAT, etc.)

• Data analytics