SECTORS

Client Success

  • Customer Service

    Best Practices

    • Improve service levels & customer experience

    • Assess competencies

    • Customer service training

    • Change management: Prepare the organization for the impact of change

    • Governance & dashboards

  • Client Segmentation

    • Client profitability and value analysis

    • Client segmentation model

    • Align different service offerings & pricing packages with different client segments

  • Technology Enablers

    ​Optimized technology solutions

    • Salesforce & other CRM tools

    • Contract Lifecycle Mgmt (CLM)

    • Configure Price Quote (CPQ)

    • CX Products (NPS, CSAT, etc.)

    • Data analytics