SERVICES

Global Teams

  • Going Global: Build vs. Buy

    • Decision matrix and ROI analysis of different global models (offshoring, nearshoring, captives, vendors, CoE's and hybrid models)

    • ITO, BPO, KPO

    • Location selection

    • Vendor selection

    • Build plan

    • RFPs, SLAs, contracts

  • Transitioning Work

    • Due diligence

    • ROI analysis by workstream

    • Cost & quality leakage prevention

    • Detailed transition plan and timeline

    • Hiring & training

    • Quality assurance

    • Change management

  • Governance

    • Stakholder matrix

    • Documented governance & accountability structure (RACI, RAID models)

    • Feedback loops

    • Optimize productivity & quality

    • Ensure collaboration & communication across sites

    • Reporting dashboards