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SERVICES

Global Teams

Going Global: Build vs. Buy

  • Decision matrix and ROI analysis of different global models (offshoring, nearshoring, captives, vendors, CoE's and hybrid models)

  • ITO, BPO, KPO

  • Location selection

  • Vendor selection

  • Build plan

  • RFPs, SLAs, contracts

Transitioning Work

  • Due diligence

  • ROI analysis by workstream

  • Cost & quality leakage prevention

  • Detailed transition plan and timeline

  • Hiring & training

  • Quality assurance

  • Change management

Governance

  • Stakholder matrix

  • Documented governance & accountability structure (RACI, RAID models)

  • Feedback loops

  • Optimize productivity & quality

  • Ensure collaboration & communication across sites

  • Reporting dashboards

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