Decision matrix and ROI analysis of different global models (offshoring, nearshoring, captives, vendors, CoE's and hybrid models)

ITO, BPO, KPO

Location selection

Vendor selection

Build plan

RFPs, SLAs, contracts

Due diligence

ROI analysis by workstream

Cost & quality leakage prevention

Detailed transition plan and timeline

Hiring & training

Quality assurance

Change management

Stakholder matrix

Documented governance & accountability structure (RACI, RAID models)

Feedback loops

Optimize productivity & quality

Ensure collaboration & communication across sites

Reporting dashboards