Mission, vision & burning imperative

Voice of customer

Business plan

Charter

Objectives & guardrails

Executive sponsor

Tools, risks & competencies assessment

Workshops & Training

Coaching & mentoring

Customer value streams

Process mapping & redesign (current state/future state)

Kaizen "blitz" events for rapid implementation of ideas

Green belt & black belt projects

Stakeholder heat map (impact/influence)

Communication plan for each group of stakeholders

FAQ's and scripts in order to stay on message

Change Management workshops

Feedback loop to assess and adjust as needed