• Improve service levels & customer experience

• Assess competencies

• Customer service training

• Change management: Prepare the organization for the impact of change

• Governance & dashboards

• Lean Six Sigma deployment

• Customer value streams, including sales targets, retention

• Process mapping & redesign (current state/future state)

• Kaizen "blitz" events for rapid implementation of ideas

• Reduce waste, remove bottlenecks

• Governance & dashboards

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​Optimized technology solutions

• Salesforce & other CRM tools

• Contract Lifecycle Mgmt (CLM)

• Configure Price Quote (CPQ)

• CX Products (NPS, CSAT, etc.)

• Data analytics