SECTORS

Procurement

  • Strategic Sourcing

    • Improve service levels & customer experience

    • Assess competencies

    • Customer service training

    • Change management: Prepare the organization for the impact of change

    • Governance & dashboards

  • Vendor Management

    • Lean Six Sigma deployment

    • Customer value streams, including sales targets, retention

    • Process mapping & redesign (current state/future state)

    • Kaizen "blitz" events for rapid implementation of ideas

    • Reduce waste, remove bottlenecks

    • Governance & dashboards

  • Procure-to-

    Pay

    ​Optimized technology solutions

    • Salesforce & other CRM tools

    • Contract Lifecycle Mgmt (CLM)

    • Configure Price Quote (CPQ)

    • CX Products (NPS, CSAT, etc.)

    • Data analytics